To resolve this issue, use the following methods in the order in which they are presented. One or more programs that are running in the background are interfering with the game. The latest version of DirectX is not installed or is damaged. You use out-of-date drivers for your video adapter. Your video adapter does not have sufficient video memory to run the game. Your computer does not meet the minimum 3D hardware requirements to run the game. This issue may occur for any one of the following reasons: The DirectX Diagnostic Tool (Dxdiag.exe) shows theĭirectDraw option or the Direct3D option as unavailable. The DirectX Diagnostic Tool (Dxdiag.exe) shows Approx. You receive an error message that states, 'Your video adapter does not have the 3D Acceleration option.' You receive an error message that states, 'Your video adapter does not meet the game requirements.'

The 3D Acceleration option is unavailable. When you try to start one of the games that are listed in the 'Applies to' section, you experience one of the following symptoms:

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